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Privacy Policy
Introduction
This Privacy Policy outlines how Aura Pearl ("we", "our", "us") collects, uses, stores, and protects the personal information of visitors and customers ("you", "your") who use our website (https://www.aurapearl.co.uk). By accessing and using our website, you agree to the terms described in this policy.
Information We Collect
We collect and store information provided directly by you or collected automatically during your interactions with our website. This includes:
- Personal identification details such as your name, email address, shipping address, billing information, and telephone number.
- Transactional details such as purchase history and payment details.
- Technical data including IP addresses, browser types, operating systems, and interaction details such as page response times, pages visited, and browsing methods.
How We Collect Information
We collect personal information directly when you:
- Register an account on our website;
- Complete a purchase transaction;
- Subscribe to our mailing list or newsletters;
- Submit inquiries or feedback through our contact forms;
- Interact with our site, where data may be collected automatically through cookies and analytics tools.
Purpose of Information Collection
We collect your personal information to:
- Fulfil orders and process payments;
- Provide customer support and communicate with you;
- Send promotional materials and updates about our products and services;
- Analyse usage trends to improve our services;
- Comply with applicable laws and regulations.
Communication With Site Visitors
We may communicate with you via email, phone, SMS, or postal mail for purposes such as:
- Confirming orders and updating order status;
- Resolving customer service inquiries;
- Sending promotional offers and newsletters (you can opt-out at any time);
- Collecting payments or outstanding debts;
- Complying with legal obligations.
Use of Cookies and Tracking Tools
We use cookies and similar technologies to enhance your browsing experience, analyse website usage, and track visitor interaction. Third-party services, such as Google Analytics, may also use cookies. These third-party services maintain separate privacy policies not covered by this Privacy Policy.
Withdrawing Consent
If you wish to withdraw your consent for us to collect, use, or store your information, please contact us at info@aurapearl.co.uk.
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to our website. Please check this page regularly for updates.
Questions and Contact Information
If you wish to access, correct, amend, or delete your personal information, or if you have any questions regarding this Privacy Policy, please contact us at info@aurapearl.co.uk.
Last updated
13 May 2025