Shipping Policy

A Legal Disclaimer

This Shipping Policy forms part of the legal terms governing your purchase from Aura Pearl ("we", "our", "us") via our website (https://www.aurapearl.co.uk). By placing an order, you expressly agree to abide by the terms outlined in this policy. For any questions, please contact us at info@aurapearl.co.uk.

Order Processing Time

Orders are typically processed and dispatched within 1-3 business days of receiving payment. Processing includes order verification, quality checking, and packaging.

Shipping and Delivery Times

All orders are shipped via reliable courier or postal services. Delivery generally takes between 1-14 business days after dispatch, depending on your specific location. Delivery times may vary due to postal service efficiency and circumstances beyond our control (e.g., public holidays, adverse weather conditions, or strikes).

Shipping Charges

Shipping fees will be clearly displayed at checkout before you complete your order. Charges are based on your delivery address, order size, weight, and chosen shipping method. For orders above a certain amount, shipping is free of charge.

International Shipping

Aura Pearl currently ships to 52 countries and regions. Specific available countries and regions will be displayed during checkout on our website.

Delivery Issues

If your order has not arrived within the stated delivery timeframe, please contact us at info@aurapearl.co.uk. We will investigate and seek resolution as quickly as possible.

Please ensure your delivery details provided at checkout are correct. Aura Pearl cannot accept responsibility for delays or losses resulting from incorrect or incomplete address information provided by customers.

Lost or Damaged Shipments

If your item is lost or damaged during transit, please notify us immediately upon receipt (within 48 hours for damage claims). Please retain all original packaging and provide photographic evidence of damage to info@aurapearl.co.uk. We will assess your claim and advise on the next steps.

Service Interruptions

Aura Pearl is not responsible for delays due to unforeseen interruptions such as natural disasters, industrial actions, or disruptions of the postal or courier networks. We will communicate promptly with customers in such events to keep you informed.

Changes to Shipping Policy

Aura Pearl reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to frequently review this page to stay informed of any changes.

Contact Information

For any further questions or issues regarding our Shipping Policy, please contact us directly at info@aurapearl.co.uk.

Last updated

13 May 2025